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Alaska Fresh Policies

Terms and Conditions

Should I request to cancel a recurring subscription, I will be reimbursed less the difference between the discounted subscription order price and the one time purchase price.

Returns

If you are not satisfied with your product, please send photos and videos of all products with as much visual detail as possible to info@alaskafreshsalmon.com.

Shipping and Handling

By placing this order, I agree to be available for delivery of the product. This may include frozen product that needs to be put into a freezer shortly after arrival. Orders are typically shipped on Mondays and Tuesdays via UPS from our hub in Milwaukee with ample dry ice to sustain the shipment duration.

 

Alaska Fresh may postpone shipments due to UPS service alerts (i.e. wildfires, snowstorms, consistent temperatures over 98 degrees Fahrenheit, etc).

 

Alaska Fresh is not responsible for lost or stolen packages if the package is confirmed as delivered by UPS. This means that UPS marked the package as delivered in their online tracking software, visible to each customer by the UPS tracking number. If your package is delivered and then lost or stolen, you are welcome to file a claim directly with UPS. Unfortunately, we cannot reimburse or resend lost or stolen packages after they are confirmed as delivered by UPS. Thank you for your understanding.

Privacy

Effective Date: 1/13/2025

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  1. Introduction

    1. Welcome to Alaska Fresh Salmon. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our website, email, and SMS marketing.
       

  2. Information We Collect

    1. Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.

    2. Payment Information: We collect payment information to process your orders. This may include your credit card number, billing address, and other payment details.

    3. Usage Data: We collect information about how you use our website, including your IP address, browser type, and pages visited.
       

  3. How We Use Your Information

    1. To Process Orders: We use your personal and payment information to process and fulfill your orders.

    2. To Communicate: We use your contact information to send you updates about your order, respond to your inquiries, and send you marketing communications if you have opted in.

    3. To Improve Our Services: We analyze usage data to improve our website and services.
       

  4. Sharing Your Information

    1. Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, and marketing.

    2. Legal Requirements: We may disclose your information if required by law or to protect our rights.
       

  5. Your Choices

    1. Opt-Out: You can opt out of receiving marketing emails and SMS messages by following the unsubscribe instructions in the communication or contacting us directly.

    2. Access and Update: You can access and update your personal information by logging into your account or contacting us.
       

  6. Security​

    1. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
       

  7. Changes to This Policy

    1. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
       

  8. Contact Us

    1. If you have any questions about this Privacy Policy, please contact us using any of the below methods:

      1. Mail us at: Alaska Fresh Salmon 4556 N 126th St Butler, WI 53007

      2. Email us at: info@alaskafreshsalmon.com 

      3. Call us at: 1-262-853-7608

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