FAQ
How do I redeem rewards points?
Points only apply to individual customers and not wholesale accounts.
If you are an individual customer, please follow this .pdf guide!
If you encounter any issues redeeming points, please contact us (info@alaskafreshsalmon.com)
What's the difference between the salmon types?
If you’re foodie or want to taste the world's best wild salmon, treat yourself to the Copper River king. Copper River sockeye is also amazing. If you need more fish in your diet but aren’t a “fish eater” go for the halibut. Our smoked salmon needs no preparation and is ready to eat out of the jar or pouch!
How many meals can I make from a box?
It depends on the box size. You can order in increments of 2, 12, 24, 48 pieces. There’s a price break the larger box you order. Also sale prices on subscriptions.
Who do I support when I buy your fish?
Small boat fishermen in south Central Alaska , our processors in Cordova and Anchorage and our family in Menomonee Falls, Wisconsin.
Why is the fish frozen? That's not how it looks in the grocery store case.
Flash freezing fish right after catch is the only way to preserve its quality. Fish in general have very short shelf life. They start to spoil right out of the water. Bringing fish from Alaska to the Lower 48 without freezing can negatively affect the appearance, structure and taste. It's a seasonal fish so you need to stock up in the summer to enjoy it year-round. Beware the thawed piece of wild Alaskan fish for sale! As your butcher if it was previously frozen and how long it’s been thawed. Flash frozen is actually the freshest way to go!
When will I get my order?
Your fish will be shipped the Monday or Tuesday after your order is placed. You will receive your fish 1-2 days after shipping. We ship out of our hub in Milwaukee. Don’t worry, all of your fish is from Alaska! Adra’s originally from WI. We relocated back here and started our company. And shipping from MKE versus Alaska saves you $$ on shipping as the customer! If you’ve purchased a 'preorder' product then the delivery date is in the product description.
Why should I buy from Alaska Fresh instead of another company?
We lived in Alaska for many years while Juro ran a fish processing plant. We know this industry and its hard-working players inside out. We can trace every step of our process. We only work with small boat fishermen – no trawler boats. We’re 50% women owned + 50% immigrant owned. We’re proud donors to the Prince William Sound Science Center, Copper River Watershed Project, Chicago Fair Trade and the Waukesha County Green Team. Our packaging can be sustainably composted. We care deeply about the remote fishing village of Cordova, its people and its wild fish populations. We’re honored to be a means to get the world’s finest seafood from remote Alaska right to your doorstep.
How big are the portion sizes?
Each frozen portion is generally 6 oz. Depending on how hungry you are, you can get 1-2 servings per portion. Our whole sides of salmon are around 1.5 lbs. each. Our minced salmon and halibut cheeks and chop are 1-pound packages. Our smoked salmon is 4 oz or 6.5 oz. Check each product for exact weight details. Depending on how hungry you are, you can get 1-2 servings per portion.